Refund Policy

It‘s bummed to us if you're not 100% satisfied with the items you received, we have made returns very easy for you.

In case you wish to return any product, you need to follow the below steps:

1.    We gladly accept returns initiated within 7 days from the date of receipt. Just drop us an email at info@ontique.in and mention the order details and reason of returning the product along with registered phone number so that our customer service team can contact you.

2.    Ship the product to our location. Please note: Return shipping charges to be borne by customer.

3.    We will confirm the parcel immediately after we receive the return, update the status of the return and refund within 7 working days. The refund will be returned to you to your original payment account.

NOTE:

·        Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way. 

·        We do not accept returned items that were sent back by you directly without checking with us first

·        We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

·        If the product is self shipped, and has not been dispatch from costumer after two weeks of refund initiation, refund request will be cancelled.

·        In case of missing bank details, four weeks after refund initiation the customer will be granted points.

·        In case of damaged/broken goods at the time of receipt of product, send us the images on info@ontique.in

·        When you are self-shipping your returns back to us, please retain your shipping receipt and email us the tracking info on info@ontique.in  so as to enable us to track the delivery of your returns to us. We will not be liable for items damaged in transit if self shipped.

·        Please make sure that the following address is clearly printed/written on your returns parcel with the order #. Please also include the original invoice as proof of purchase with the return.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ontique.in.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ontique.in.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately on offer items cannot be refunded.

Shipping
To return your product, you should mail/send your product to: 504 A, Lalita Tower, Alkapuri Road, Vadodara, Gujarat 390007, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

In case of any other issue, you can contact us at +91-9699212334.